Get Satisfaction

SmallBusiness.com: The free small business resource

Get Satisfaction is Customer service-related software accessible to businesses as a web-based service (also called, "web application" or "software-as-a-service (SaaS)") through a monthly subscription.

Product overview

Get Satisfaction is an easy, lightweight way to build customer communities that are easily assist a business in providing cost-effective support, marketing feedback, product innovation, and a communications strategy. Get Satisfaction collects and organizes all social knowledge (questions, feedback, concerns, and praise) into a unified platform that can be shared and leveraged across both internal and customer-facing channels.

Pricing

$19 to $289 per month

The Small Business Web

Get Satisfaction is a member of The Small Business Web, a loose coalition of independent web-based Software as a Service companies that provide services to small businesses. The software offered by the participating companies, some of whom compete with one-another, all utilize open APIs and are intended to integrate information and workflow data seamlessly among the various products.

See also

• Web Applications Hub
• Customer service Hub
• The Small Business Web Hub
• Software
• Customer service

External links

• http://www.getsatisfaction.com - Official website
• http://thesmallbusinessweb.com - Website of The Small Business Web