Cartoonist and illustrator Yao Xiao thinks people are overly apologetic when they should instead be thankful. We think this observation can also apply in many small business situations involving customers or coworkers.
“A few friends of mine would always say ‘thank you for hanging out with me’ and I couldn’t figure out why it was so nice to hear it,” she told A Plus. “When I thanked people, it brought to light the fact that we just did something together—and that realization made us both happier.” Xiao illustrates her belief that a “thank you” uplifts everyone with a series of cartoons. Thank you, Xiao.