The SBA’s National Small Business Week is May 1-7, 2022
The virtual summit will acknowledge small businesses from across the country for their resilience, ingenuity, and creativity.
1
How to Help Your Customers Understand Why Some User Reviews Make No Sense
Recent research suggests that people believe negative reviews more than positive ones — despite their questionable credibility.
2
Why You Should Reply to Negative (and Positive) Customer Reviews | 2018
Even when managers respond to positive reviews, it has the same benefits as when they respond to negative reviews.
3
Lawmakers Agree on the Right of a Customer to Write a Negative Review
Legislation will override clauses meant to keep customers from writing negative reviews.
4
How Amazon Changing its Review Ranking System Could be Good For Your Business
Amazon is changing the formula that determines the ranking and display of product reviews. And that might even be good for its competitors.
5
Yelp Sues a Company That Promises All Positive Reviews
Yelp sues Revleap claiming the company’s reputation management promises are a scam and violate Yelp’s terms and trademark.
6
How NOT to Handle Negative Yelp Reviews
A Bed & Breakfast charges wedding parties $500 for each negative review appearing on the internet after the event. The internet hears about the policy and it becomes a case study in how NOT to address negative reviews on Yelp.
7
After Getting a Negative Review, Yelp Creates a Positive Review
After a study found that Yelp lags in the accuracy of data in its local listings, the review site conducted its own research and, well, you can guess the rest.
Taxes
IRS Tip: How Small Business Owners Can Deduct Their Home Office From Their Taxes | 2022
The home office deduction allows qualified taxpayers to deduct certain home expenses when they file taxes.
Small Business Inspiration
SBA Announces Call for Nominations for National Small Business Week Awards | 2022
For more than 50 years, the U.S. Small Business Administration has celebrated National Small Business Week (NSBW), which recognizes the critical contributions of America’s entrepreneurs and small business owners.
Holiday
Holiday Shopping Can Beat Forecast (Despite Inflation and Covid-19) | 2021
With holiday shopping sales starting earlier, Thanksgiving weekend (including Small Business Saturday) now helps start the holiday season rather than the Friday kickoff it once was.
Holiday
NRF: 51 Million Shoppers Participated in Small Business Saturday | 2021
The importance of supporting local businesses remained top of mind for many consumers.
Celebrating Small BusinessHolidaySmall Business Inspiration
Small Business Saturday; Small Business Everyday | 2021
A national marketing event that reminds consumers why it is important to support small and local business.