Recent research suggests that people believe negative reviews more than positive ones — despite their questionable credibility.
Even when managers respond to positive reviews, it has the same benefits as when they respond to negative reviews.
Legislation will override clauses meant to keep customers from writing negative reviews.
Amazon is changing the formula that determines the ranking and display of product reviews. And that might even be good for its competitors.
Yelp sues Revleap claiming the company’s reputation management promises are a scam and violate Yelp’s terms and trademark.
A Bed & Breakfast charges wedding parties $500 for each negative review appearing on the internet after the event. The internet hears about the policy and it becomes a case study in how NOT to address negative reviews on Yelp.
After a study found that Yelp lags in the accuracy of data in its local listings, the review site conducted its own research and, well, you can guess the rest.
Despite trade wars and tariffs, independent American workers are increasingly finding customers outside the U.S.
There are situations when a taxpayer is required to withhold at the current rate of 24 percent. Here’s how they may apply to you.
Father’s Day spending has grown 70 percent, approximately $6.6 billion, since 2009.
Asking the right questions can be the key to unlocking talent, opportunity, money, even second dates.