Recent research suggests that people believe negative reviews more than positive ones — despite their questionable credibility.
Even when managers respond to positive reviews, it has the same benefits as when they respond to negative reviews.
Legislation will override clauses meant to keep customers from writing negative reviews.
Amazon is changing the formula that determines the ranking and display of product reviews. And that might even be good for its competitors.
Yelp sues Revleap claiming the company’s reputation management promises are a scam and violate Yelp’s terms and trademark.
A Bed & Breakfast charges wedding parties $500 for each negative review appearing on the internet after the event. The internet hears about the policy and it becomes a case study in how NOT to address negative reviews on Yelp.
After a study found that Yelp lags in the accuracy of data in its local listings, the review site conducted its own research and, well, you can guess the rest.
The need for on-demand grocery delivery services heats up the battle for drivers and new models of work.
Business Openings, Closures on Labor Day 2018
Sometimes you need helpful business advice from others. Here is how to ask for it.
The missing man formation in honor of U.S. Sen. John Sidney McCain III (1936- 2018).
According to the National Census of Fatal Occupational Injuries, annual workplace fatalities crossed 5,000 workers for the first time in 2016.