1
How to Help Your Customers Understand Why Some User Reviews Make No Sense

Recent research suggests that people believe negative reviews more than positive ones — despite their questionable credibility.
2
Why You Should Reply to Negative (and Positive) Customer Reviews | 2018

Even when managers respond to positive reviews, it has the same benefits as when they respond to negative reviews.
3
Lawmakers Agree on the Right of a Customer to Write a Negative Review

Legislation will override clauses meant to keep customers from writing negative reviews.
4
How Amazon Changing its Review Ranking System Could be Good For Your Business

Amazon is changing the formula that determines the ranking and display of product reviews. And that might even be good for its competitors.
5
Yelp Sues a Company That Promises All Positive Reviews

Yelp sues Revleap claiming the company’s reputation management promises are a scam and violate Yelp’s terms and trademark.
6
How NOT to Handle Negative Yelp Reviews

A Bed & Breakfast charges wedding parties $500 for each negative review appearing on the internet after the event. The internet hears about the policy and it becomes a case study in how NOT to address negative reviews on Yelp.
7
After Getting a Negative Review, Yelp Creates a Positive Review

After a study found that Yelp lags in the accuracy of data in its local listings, the review site conducted its own research and, well, you can guess the rest.