Advice
Sell
Information, ideas, how-tos and inspiration for a small business owner or manager about selling products and services.
Featured Resources for Sell
Infusionsoft Rebrands to Keap; Launches Small Business Services Software
Keap is a CMS designed for small businesses in the home, personal and professional service industries
Research
Consumers are Fed Up With ‘Human-less’ Customer Service (And What to do About it)
Even in the digital age, customer satisfaction hinges on human interaction
Tip
Negotiating Tip: Use Precise Numbers, Not Round Ones
A round number gives the signal that the party doesn’t really know what it’s doing.
Guide
Guide to Federal and State Regulations Related to Merchandise Returns and Refunds
A state-by-state rundown of the regulations related to customer returns, refunds and exchanges.
Trend
How Americans Really Feel About Holiday Gift Giving
According to the Pew Research Center, most Americans like giving and receiving gifts as part of celebrating the holiday season.
Holiday
Shoppers Dashing for Last-Minute Holiday Shopping | 2015
The patterns and preferences of holiday shoppers this year.