A few months ago, I printed out the tech support flowchart above–a clever creation from the mind of Randall Munroe, the stickman cartoonist blogger and bestselling author behind the popular website, XKCD.com. It has proven so helpful (when it’s handed to me whenever I ask a tech support question), we decided to pass it along.

Click here for a larger version of the image above. (Depending on your browser, you may need to click on the image again to see the largest version.) Print it and pass it out. You’ll be glad you did. Also, check out Munroe’s current #1 bestseller, What If?: Serious Scientific Answers to Absurd Hypothetical Questions

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